If you’re already on a plan and your monthly or yearly payment fails, you have 12 days to update your payment details. Homerun will automatically retry the payment 3 times within those 12 days. In the meantime, we’ll send reminders to your billing email address. If the last charge fails, your account will be (temporarily) deactivated.

If you’ve upgraded by using a credit card and the payment fails, you can update your credit card details within 12 days. Homerun will automatically retry the payment 3 times within those 12 days. In the meantime, we’ll send reminders to your billing email address. If the last charge fails, your account will be (temporarily) deactivated.

When a payment fails through SEPA, you also have 12 days to update your payment details, and we’ll send a reminder to your billing email address. If the payment continues to fail, your account will be (temporarily) deactivated.

It could be that your payment has failed. When a payment fails, you have 12 days to update your payment details. Homerun will automatically retry the payment 3 times within those 12 days. In the meantime, we’ll send reminders to your billing email address. If the last charge fails, your account will be (temporarily) deactivated.
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If you're not sure why your account has been deactivated, please reach out to our support team via chat or email and we'll help you as soon as possible.